Terms and conditions

Payment policy

All fees must be paid in full before the commencement of any tennis session. Failure to do so may result in the denial of access to the tennis facilities.

Cancellation policy for private classes

Private class cancellations must be made at least 24 hours in advance to avoid any charges or deduction against pre-paid sessions. Cancellations made within 24 hours of the scheduled private class may incur a fee.

Cancellation policy for group sessions

There is no cancellation option for group sessions. Once scheduled, group sessions will be conducted as planned, and any absence will be considered a completed class.

Package validity

All tennis packages purchased through GRIP Sports are subject to a specific validity period as indicated in the Classcard system. The validity period for each package is clearly outlined upon purchase. It is the responsibility of the package holder to utilise all sessions or benefits within the designated time frame.

Refund policy

Refunds will only be considered under the following circumstances:

Medical condition: a full or partial refund may be granted upon submission of a medical certificate indicating the inability to participate in tennis activities.

Emergency: refunds may be considered in the case of documented emergencies preventing attendance.

Make-up classes

In the event of a coach's absence or cancellation due to unforeseen circumstances, the academy will make reasonable efforts to schedule a make-up class at a mutually agreed-upon time.

Code of conduct

All clients are expected to adhere to a code of conduct promoting a positive and respectful environment. Any disruptive or inappropriate behaviour may result in the termination of services without refund.

Equipment and attire

Clients are required to use appropriate tennis attire and bring their own tennis equipment. The academy may provide equipment in certain cases, but clients are encouraged to have their own racquets and other personal tennis gear.

Safety and liability

Clients are responsible for their own safety during tennis activities. The academy will not be held liable for any injuries sustained during sessions unless resulting from proven negligence on the part of the academy or its staff.

Photography and promotion

The academy reserves the right to use photographs and videos taken during sessions for promotional purposes, unless otherwise specified by the client in writing.

Termination of services

The academy reserves the right to terminate services to any client for violation of terms and conditions or any behaviour deemed detrimental to the well-being of others within the academy.

Parental presence during sessions

For the safety and focused learning environment of all participants, parents and guardians are kindly requested not to be on the tennis court during training sessions. The coaching staff is trained to handle and supervise all aspects of the sessions, and the presence of parents on the court may distract participants and disrupt the flow of instruction.

Parents and guardians are welcome to observe sessions from designated viewing areas, ensuring minimal interference with the ongoing activities. If there are specific concerns or requirements that necessitate parental presence, please communicate with the coaching staff in advance to make suitable arrangements.

The restriction on parental presence is in place to foster a constructive learning environment for all participants, and your cooperation is greatly appreciated.